Refund Policy

Last updated: 7 May 2026
Effective from: 7 May 2026

This refund policy applies to the Strategy-Based Cessation Training for Hypnotherapists program offered by Ernest McLeod, trading as The Hypno Coach (ABN 36 051 889 105).

Quick summary

You can get a full refund within 7 days of enrolment. After 7 days, no refunds. Refunds close your access to all program materials. Refund requests are processed within 5 business days.

1. Who this policy applies to

You — the person who paid for and enrolled in the Strategy-Based Cessation Training for Hypnotherapists program (the “Program”). Refund requests can only be made by the original purchaser.

2. The 7-day refund window

If within 7 calendar days of your enrolment date you decide this program isn’t right for you, email me at ernest@ernestmcleod.com.au with the subject line “Refund request” and I will refund your purchase in full to your original payment method.

You don’t need to give a reason. You don’t need to fill out a form. A short email is enough.

The 7-day window starts at the moment your Surecart receipt is sent (immediately after payment). It does not start when you watch your first call, log into Upcoach, or access any other materials.

3. What happens to your access when you request a refund

When I process your refund, I also:

• Remove you from the Upcoach course portal (you lose access to all modules, including any you have already unlocked or downloaded)
• Remove you from the private community
• Cancel your enrolment in the live calls

This is automatic and non-negotiable. The refund and the access closure are part of the same action.

4. What happens after the 7-day window

After 7 days from your enrolment date, no refunds will be issued for any reason, including (but not limited to):

• Changing your mind about the program
• Inability to attend the live calls
• Schedule conflicts
• Personal circumstances
• Dissatisfaction with content delivery

You retain lifetime access to recordings, the private community, and the right to re-attend future cohorts.

The 7-day window is generous because Upcoach drip-locks modules to release alongside the live calls — within the first 7 days, you have access only to welcome materials and the first module. This protects both of us: you have enough exposure to assess the program; I’m protected from people consuming the entire program and then asking for their money back.

5. How to request a refund

Email ernest@ernestmcleod.com.au with:

• Subject line: “Refund request”
• Your full name (the one you used at checkout)
• Your enrolment date or Surecart order number (in the receipt email you received at purchase)

I’ll confirm receipt within 1 business day and process the refund within 5 business days of confirmation.

6. How refunds are processed

Refunds are returned to the original payment method:

• Stripe payments: returned to your card. Most banks show the refund within 5–10 business days.
• PayPal payments: returned to your PayPal account. Usually visible within 24 hours.

Refunds are issued in Australian dollars at the original transaction amount. If your bank converts the refund to a different currency, exchange rate fluctuations may produce a small variance from your original payment. This is a banking matter outside my control.

7. Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any consumer guarantees you may have under the Australian Consumer Law or any equivalent legislation that cannot lawfully be excluded. If you believe the program is materially different from what was advertised, or believe a consumer guarantee has been breached, please contact me first so we can resolve the issue directly.

8. Chargebacks

If you initiate a chargeback or payment dispute through your card issuer or PayPal instead of contacting me first, I reserve the right to provide all relevant evidence (purchase records, login logs, content access logs) to the payment provider. Please email me first — I respond quickly and refund honest requests without question.

9. Changes to this policy

I may update this policy from time to time. Changes apply to enrolments made after the change date; existing enrolments are governed by the policy in effect at the time of purchase.

10. Contact

Ernest McLeod
Trading as: The Hypno Coach
ABN: 36 051 889 105
Email: ernest@ernestmcleod.com.au